Number Portability

What is MNP

What is “Mobile Number Portability” or “MNP”?

Mobile Number Portability (MNP) means you can keep your mobile phone number if you decide to change from one mobile service provider to another. Basically, it’s a service that allows you to keep your mobile number irrespective of your service provider. So, if you port (or switch) between service providers, you don’t have to go to the trouble of advising all your friends, family and colleagues that your number has changed – it stays the same. MNP service is available to all mobile subscribers within all ECTEL countries (Dominica, Grenada, St. Kitts & Nevis, Saint Lucia and St. Vincent & the Grenadines).

It's Your Number.
KEEP IT!

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Frequently Asked Questions

Can I keep my mobile number if I switch to a provider in another island?

No. You can only port numbers within the same ECTEL country and you cannot port numbers between different countries.

Who can use the system?

MNP is available to “post-paid” (contract) and “pre-paid” mobile customers of all service providers within the ECTEL region, as long as your number hasn’t been barred, or restricted, or suspended or reported stolen/lost to the current provider.

How much will it cost me?

There are no charges for you to port your number. All porting (or switching) charges are met by the service providers. Your current provider may charge for unlocking your handset once you have ported your number. You may wish to check with your current provider if handset unlocking charges will apply before you start the porting process.

When will number portability begin?

You will be able to use the ECTEL MNP service from the Monday 3rd June The Mobile Number Portability service is available to all mobile subscribers within in all ECTEL countries (the Commonwealth of Dominica, Grenada, St Kitts and Nevis, Saint Lucia and St Vincent and the Grenadines).

Can I port my fixed or landline number?

No – You will NOT be able to port your fixed or landline phone at this Fixed number portability will be launched at a later date once alternative fixed line services are available in each ECTEL island.